Terms & Conditions
The website at www.hydracell-ace.com is a copyrighted site (“the Site”) operated and owned by Ace Cosmetic Sdn Bhd. The Site markets, sells and delivers skincare products directly to customers via post. Certain features of the Site may be subject to additional guidelines, terms, conditions and/or rules, which will be posted on the Site. All such additional terms, guidelines, and/or rules shall be binding on you.
1. “Account” means Account that you will need to register for on the Site if you would like to be our existing customer;
2. “Customer” means any individual who places an Order on the Site, or individual who participated in our contest or campaign;
3. “Order” means the Order submitted by you to the Site to purchase a Product from us;
4. “You” means the Customer who places an Order or participates in our campaign.
PRICE AND PAYMENT
5. Where applicable, prices are in Malaysian ringgit. Delivery costs will be charged in addition where applicable; such additional charges are clearly displayed and included in the ‘Final Total’.
6. You may order any of the product(s) offered (including without limitation, a la carte or gift) by following the directions of purchase provided on the Site.
7. Payment can be made via online transfer. Upon payment is made, kindly screenshot and send the bank in receipt to the designated contact number stated at the “Final total” checkout page.
8. No amendments are allowed after payment has been processed, kindly check and ensure that your delivery details and ordered/purchased item(s) are correct before making the payment
9. For the avoidance of doubt, we shall not be held responsible/ liable for any products ordered from other channels/ methods aside from the Site.
10. Free gift that comes with your Order will be shown in the shopping cart (if any).
11. Free gift (If any) may be substituted with similar items of equal value according to stock availability without prior notice to you.
12. All free gifts (If any) are non-refundable and non-exchangeable.
13. Prices for our products are subject to change without prior notice.
14. Product description is for your references, please take the material object as the standard.
15. You are required to key in the valid code, in order to activate the e-coupon/voucher.
16. Price for all products exclude delivery cost.
PLACING AN ORDER
17. When you place an order, you should receive an acknowledgement e-mail confirming your order.
18. We only accept your order once payment has been approved (and then the contract is made based on these terms).
19. All orders are subject to availability and confirmation of the order price.
20. Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account. If this happens to you and you think we’ve made a mistake, please don’t take offence – get in touch with Customer Care Team (email@example.com) and they’ll be happy to speak to you about it.
PROCESSING YOUR ORDER
21. It takes within 7-14 working days to process your Orders as most of our products are ready in stocks. We aim to deliver the Product to you at the place of delivery requested by you in your Order checkout.
22. We shall inform you once your Orders are shipped out via email along with a tracking number.
23. We shall notify you if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
24. All of the parcels are delivered by our courier partner(s) i.e. Aramex, Citylink, LWE and CJ Century.
25. The delivery fees are as follows:
(a) West Malaysia:
i. For order weigh 1kg and below: RM 8.00
ii. For order weight 1.1kg – 3kg: RM 12.00
*For each additional 1kg, increase the delivery fee of RM 1.00
(b) East Malaysia
i. For order weigh 1kg and below: RM 15
ii. For order weight 1.1kg – 3kg: RM 20.00
*For each additional 1kg, increase the delivery fee of RM 8.00.
26. We do not provide refund if you ordered your purchase wrongly due to (i.e. size/product/etc) as all sales are finalized upon checkout and we have debited your payment card and bank account.
27. Should there be mistakes in your Order(s) due to packing errors (i.e. missing product/ wrongly packed order), kindly proceed to inform our Customer Care Team (firstname.lastname@example.org) and provide the order number / or any proof of purchase such as original receipt / invoice within 7 days from the date of receiving your parcel. Our team will proceed to carry out remedial action after checking and verifying your claim. We will not entertain any claims which are brought to our attention after the expiry of 7 days from the date of receiving your parcel.
28. For any dissatisfaction regarding the quality of our product(s) (i.e. spoilt, past expiry date etc), kindly contact our Customer Care Team (email@example.com) and provide the order number / or any proof of purchase such as original receipt / invoice within 7 days from the date of receiving your parcel. Our team will proceed to check and verify your claim and carry out remedial action. We reserve our rights not to entertain any claims which are brought to our attention after the expiry of 7 days from the date of receiving your parcel.
29. Should you receive a broken/damaged product, kindly contact our Customer Care Team(firstname.lastname@example.org) and provide the order number / or any proof of purchase such as original receipt / invoice within 7 days upon the date of receiving your parcel. Our team will proceed to check and carry out remedial action. We will not entertain any claims which are brought to our attention after the expiry of 7 days from the date of receiving your parcel.
30. Refund will be done through your original form of payment, and it may take up to 14 working days.
31. The product and packaging must be unused and in its original condition as purchase.
32. Items are eligible for only a one-time exchange.
33. Sales / discounted items are not eligible for return.
Accuracy, completeness and timeliness of content
35. We make every effort to ensure that the content of the Website is accurate and up-to-date, but we do not offer any warranties (whether express implied or otherwise) as to the reliability, accuracy or completeness of the information appearing on the Website. We may remove material from the Website at its own discretion and without giving any notice.
36. The site may contain historical information and it’s provided for your reference only.
37. You acknowledge and agree that all copyright, trademarks and other intellectual property rights in the Website content, software and all HTML and other code contained in this Website, shall remain at all times vested in The Site and/or its licensors and is protected by copyright and other laws and international treaty provisions.
38. Users may not modify, copy, distribute, transmit, display, redistribute, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any material which may be displayed on the Website from time to time without first obtaining permission to do so from us in writing.
39. The Website and its contents are copyright material and the copyright is owned by The Site unless stated otherwise. Without limiting the foregoing, copying the above listed materials to any other server or location for publication, reproduction or distribution is expressly prohibited.
40. All trademarks appearing on the Website are either owned by The Site has obtained permission from the trade mark owner to use the trademark on The SIte.
41. Any non-personal communication or material you transmit to this Website by electronic mail, inquiry form or otherwise, including any data, questions, comments, suggestions or the like is, and will be treated as, non-confidential. Anything you transmit or post becomes the exclusive property of The Site and may be used, without any restriction for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, we are free to use for any purposes whatsoever (including but not limited to the developing, manufacturing, advertising and marketing of products) any remarks, ideas, artwork, inventions, developments, suggestions, concepts or the like contained in any communication you send to this Website. Any such use is without compensation to the party submitting information. By submitting information, you are also warranting that you own the material/content submitted, that it is not defamatory and that The Site use will not violate any third party’s rights. We however, are under no obligation to use the information submitted.
Links to other websites
42. Links on the Website may take you outside of our network and we accept no responsibility for the content, accuracy or function of these other websites. The links are provided in good faith and we cannot be held responsible for any subsequent change in other websites to which we provide a link. The inclusion of any link to other websites does not imply endorsement by us. We highly recommend that you make yourself aware of and carefully read the legal and privacy notices of all other websites that you visit.
Warranties and Disclaimers
43. Your use of this Website is exclusively at your sole risk.
44. This Website is provided to you on an “As Is” and “As Available” basis and, consequently, we give no warranties of any kind, whether express, implied, statutory or otherwise including warranties or representations that material on this Website will be complete, accurate, reliable, timely, non-infringing to third parties; that access to this Website will be uninterrupted or error-free; that this Website will be secure; that any advice or opinion obtained from us through this Website is accurate or to be relied upon and any representations or warranties thereto are expressly disclaimed. We reserve the right to restrict or terminate your access to this Website or any feature of this Website or any feature or part thereof at any time.
45. The Site nor any other party involved in the creating, producing or delivering this site on our behalf shall have no liability or any responsibility whatsoever for any direct, incidental, consequential, indirect or punitive damages, costs, losses or liabilities whatsoever arising out of your access to, use, inability to use, change in content of this website or arising from any other website you access through a link from this website or from any actions we take or do not take as a result of any electronic mail messages you send us.
46. The Site nor any other party involved in the creating, producing or delivering this Website shall have no responsibility to maintain the material and services made available on this Website or to supply any corrections, updates, or releases in connection therewith. Any material on this Website is subject to change without notice.
47. Furthermore, we shall have no liability or any responsibility whatsoever for any losses or damages suffered or caused by viruses that may infect your computer equipment or other property by reason of your use of, access to or downloading of any material from this Website. If you choose to download material from this Website you do so at your own risk.